Account Manager

Summary:

This position aims to fill a vital role in Ns3a that contributes directly to the company’s growth and success. The role requires approaching & maintaining new & current clients (recruiters & career seekers) to build and maintain a profitable and sustainable relationship in order to increase Ns3a’s brand awareness, market share, and profit.

Responsibilities:

·       Lead the communication with potential and current clients

·       Build and maintain a profitable and sustainable relationship with clients including communicating via email, WhatsApp, calls, etc.

·       Communicate regularly with current clients to evaluate the services provided, solve problems, and maintain them as customers

·       Build a portfolio of potential recruiters and approach them to be paid customer

·       Handle meetings and presentations

·       Participate in developing & closing the contractual agreements including membership, partnership, and other types of agreements with recruiters to ensure maximize profit and win-win scenarios

·       Collect positive and negative feedback and share it with Ns3a business and technical team

·       Initiate and actively participate in developing a better experience for the clients including (but not limited to): solving issues, meeting customers’ needs/requirements, and keep them satisfied with Ns3a

·       Participate in developing and enhancing Ns3a products

·       Forecast and track key metrics

·       Prepare reports and status