Closed
E-store Customer Service Representative
نعين
Riyadh
(Remote Work)
Allows working from home for all working hours
Allows working from home for all working hours
Posted 4 years ago
Vacancy details
-
Employment type
Telework
-
Employment level
Senior Level
-
Nationality
Any Nationality
-
Gender
Not Specified
-
Job function
Public Services and Administration
Job description
What is the ultimate goal of this role?
The objective of this role is for the person to be a key link between the store's customers and the store by responding to customer inquiries before purchasing, during purchase and in the post-sale phase.
Role tasks:
The tasks are divided as follows:
- Responding to customer inquiries on all different communication channels (social networks)
- The ability to interact with online chatting programs embedded on the site or standalone (such as WhatsApp Business)
- The ability to have a way of picking up customers’ steam, having detailed responses with the help of template answers or knowing and answering the life cycle of the request.
- Understanding the nature of inquiries related to e-commerce and proposing direct solutions or solutions that require communication with third parties.
- Writing periodic reports for the store manager and management summarizing the feedback and feedback received from customers in a way that benefits the organization
- Quick writing and responsiveness to inquiries
The results you will be responsible for:
- Close open conversations or emails
- Customer satisfaction rate after completing the purchase
- Converting visitors to clients
How you match?
Your overall matching with this job
Your qualification with this job
Your personality with this job
Your answers
Minimum Job Requirements
Minimum years of experience
No required
Required skills
الانضباط وإدارة الوقت
Exercise Patience
مهارات الاصغاء
التواصل مع الاخرين بمهنية واحترافية واحترام
Collect The Right Information
Business Ethics
الالمام بمهارات الحاسب الالي
Browse, Search And Filter Data, Information And Digital Content
Required Languages
Arabic - Native
English - Advanced
Location
Industry
Business, Consulting and Management , Public Services and Administration
Location
Riyadh, Saudi Arabia
NO. of employees
1-5
Company description
أول منصة سعودية لتقديم كافة الخدمات الالكترونية
Similar jobs
