E-store Customer Service Representative

سمارت كود Riyadh

Posted 1 year ago
1 vacancies
+100 applicants
6019 views

Vacancy details

  • Employment type

    Full-Time

  • Employment level

    Junior Level

  • Nationality

    Any Nationality

  • Gender

    Not Specified

  • Job function

    Marketing, Advertising and PR

Job description

What is the ultimate goal of this role?

The objective of this role is for the person to be a key link between the store's customers and the store by responding to customer inquiries before purchasing, during purchase and in the post-sale phase.

 

Role tasks:

The tasks are divided as follows:

  • Responding to customer inquiries on all different communication channels (social networks)
  • The ability to interact with online chatting programs embedded on the site or standalone (such as WhatsApp Business)
  • The ability to have a way of picking up customers’ steam, having detailed responses with the help of template answers or knowing and answering the life cycle of the request.
  • Understanding the nature of inquiries related to e-commerce and proposing direct solutions or solutions that require communication with third parties.
  • Writing periodic reports for the store manager and management summarizing the feedback and feedback received from customers in a way that benefits the organization
  • Quick writing and responsiveness to inquiries

 

The results you will be responsible for:

  • Close open conversations or emails
  • Customer satisfaction rate after completing the purchase
  • Converting visitors to clients

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Minimum Job Requirements

Required Education

Bachelor
Business Administration
Accounting
Marketing
Economics and Administrative Sciences
Information Systems Management

Minimum years of experience

1-3 Years of experience in relevant experience

Required skills

Customer Satisfaction
Customer Support
Customer Service Management
Customer Care
Good Time Management
Analytical Skills

Location

Industry

Marketing, Advertising and PR , Retail , Beauty and Skincare Products

Location

Riyadh, Saudi Arabia

NO. of employees

6-24

Company description

شركة متخصصة في التسويق الرقمي ، وتملك عدد من المتاجر الالكترونية المتنوعة ، في مجال المكياج والعناية والمنتجات الذكية بالاضافة الى مستلزمات تجهيز المطاعم والمشارع الصغيرة والمتوسطة

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