E-store Customer Service Representative

What is the ultimate goal of this role?

The objective of this role is for the person to be a key link between the store's customers and the store by responding to customer inquiries before purchasing, during purchase and in the post-sale phase.

Role tasks:

The tasks are divided as follows:

• Responding to customer inquiries on all different communication channels (social networks)
• The ability to interact with online chatting programs embedded on the site or standalone (such as WhatsApp Business)
• The ability to have a way of picking up customers’ steam, having detailed responses with the help of template answers or knowing and answering the life cycle of the request.
• Understanding the nature of inquiries related to e-commerce and proposing direct solutions or solutions that require communication with third parties.
• Writing periodic reports for the store manager and management summarizing the feedback and feedback received from customers in a way that benefits the organization
• Quick writing and responsiveness to inquiries

The results you will be responsible for:

• Close open conversations or emails
• Customer satisfaction rate after completing the purchase
• Converting visitors to clients