E-store Customer Service Representative

سمارت كود Riyadh

Posted 2 years ago
1 vacancies
+100 applicants

Vacancy details

  • Employment type


  • Employment level

    Junior Level

  • Nationality

    Any Nationality

  • Gender

    Not Specified

  • Job function

    Marketing, Advertising and PR

Job description

What is the ultimate goal of this role?

The objective of this role is for the person to be a key link between the store's customers and the store by responding to customer inquiries before purchasing, during purchase and in the post-sale phase.


Role tasks:

The tasks are divided as follows:

  • Responding to customer inquiries on all different communication channels (social networks)
  • The ability to interact with online chatting programs embedded on the site or standalone (such as WhatsApp Business)
  • The ability to have a way of picking up customers’ steam, having detailed responses with the help of template answers or knowing and answering the life cycle of the request.
  • Understanding the nature of inquiries related to e-commerce and proposing direct solutions or solutions that require communication with third parties.
  • Writing periodic reports for the store manager and management summarizing the feedback and feedback received from customers in a way that benefits the organization
  • Quick writing and responsiveness to inquiries


The results you will be responsible for:

  • Close open conversations or emails
  • Customer satisfaction rate after completing the purchase
  • Converting visitors to clients

How you match?

Your overall matching with this job

Your qualification with this job


Your personality with this job


Your answers


Minimum Job Requirements

Required Education

Business Administration
Economics and Administrative Sciences
Information Systems Management

Minimum years of experience

1-3 Years of experience in relevant experience

Required skills

Customer Satisfaction
Customer Support
Customer Service Management
Customer Care
Good Time Management
Analytical Skills



Marketing, Advertising and PR , Retail , Beauty and Skincare Products


Riyadh, Saudi Arabia

NO. of employees


Company description

شركة متخصصة في التسويق الرقمي ، وتملك عدد من المتاجر الالكترونية المتنوعة ، في مجال المكياج والعناية والمنتجات الذكية بالاضافة الى مستلزمات تجهيز المطاعم والمشارع الصغيرة والمتوسطة

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