E-store Customer Service Representative

نعين Riyadh (Remote Work)
Allows working from home for all working hours

Posted 3 years ago
10 vacancies
+100 applicants
46950 views

Vacancy details

  • Employment type

    Telework

  • Employment level

    Senior Level

  • Nationality

    Any Nationality

  • Gender

    Not Specified

  • Job function

    Public Services and Administration

Job description

What is the ultimate goal of this role?

The objective of this role is for the person to be a key link between the store's customers and the store by responding to customer inquiries before purchasing, during purchase and in the post-sale phase.

 

Role tasks:

The tasks are divided as follows:

  • Responding to customer inquiries on all different communication channels (social networks)
  • The ability to interact with online chatting programs embedded on the site or standalone (such as WhatsApp Business)
  • The ability to have a way of picking up customers’ steam, having detailed responses with the help of template answers or knowing and answering the life cycle of the request.
  • Understanding the nature of inquiries related to e-commerce and proposing direct solutions or solutions that require communication with third parties.
  • Writing periodic reports for the store manager and management summarizing the feedback and feedback received from customers in a way that benefits the organization
  • Quick writing and responsiveness to inquiries

 

The results you will be responsible for:

  • Close open conversations or emails
  • Customer satisfaction rate after completing the purchase
  • Converting visitors to clients

How you match?

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Minimum Job Requirements

Minimum years of experience

No required

Required skills

الانضباط وإدارة الوقت
Exercise Patience
مهارات الاصغاء
التواصل مع الاخرين بمهنية واحترافية واحترام
Collect The Right Information
Business Ethics
الالمام بمهارات الحاسب الالي
Browse, Search And Filter Data, Information And Digital Content

Required Languages

Arabic - Native
English - Advanced

Location

Industry

Business, Consulting and Management , Public Services and Administration

Location

Riyadh, Saudi Arabia

NO. of employees

1-5

Company description

أول منصة سعودية لتقديم كافة الخدمات الالكترونية

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