E-store Customer Service Representative

مجموعة افضل عطر Riyadh

Posted 3 weeks ago
3 vacancies
+200 applicants
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Vacancy details

  • Employment type

    Full-Time

  • Employment level

    Junior Level

  • Expected salary

    4000 - 6000 SAR

  • Nationality

    Any Nationality

  • Gender

    Not Specified

  • Job function

    Business, Consulting and Management

  • Job description

    What is the ultimate goal of this role?

    The objective of this role is for the person to be a key link between the store's customers and the store by responding to customer inquiries before purchasing, during purchase and in the post-sale phase.

     

    Role tasks:

    The tasks are divided as follows:

    • Responding to customer inquiries on all different communication channels (social networks)
    • The ability to interact with online chatting programs embedded on the site or standalone (such as WhatsApp Business)
    • The ability to have a way of picking up customers’ steam, having detailed responses with the help of template answers or knowing and answering the life cycle of the request.
    • Understanding the nature of inquiries related to e-commerce and proposing direct solutions or solutions that require communication with third parties.
    • Writing periodic reports for the store manager and management summarizing the feedback and feedback received from customers in a way that benefits the organization
    • Quick writing and responsiveness to inquiries

     

    The results you will be responsible for:

    • Close open conversations or emails
    • Customer satisfaction rate after completing the purchase
    • Converting visitors to clients

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Minimum Job Requirements

Required Education

Bachelor
Marketing

Minimum years of experience

1-3 Years of experience in relevant experience

Industry

Retail , Beauty and Skincare Products

Location

Riyadh, Saudi Arabia

NO. of employees

25-49

Company description

متخصص بالعطور ، باحتراف وجودة عالية