Customer Services Specialist

• Identifying and evaluating customer needs to reach a high level of satisfaction

• Building a distinguished relationship and a high level of trust with clients through open and interactive direct communication

• Provide accurate, correct and complete information using all available methods / tools

• Assist the sales team to achieve sales targets and to manage sales offers and quotations whenever requested.

• Dealing with customer complaints and providing appropriate solutions and alternatives within the time specified in the group policy, following up and maintaining a high level of accuracy to save customer records, files and related reports.

• Following the correct communications management policies

• Exercising more efforts to raise the level of customer interaction, whether on social media channels or others

• Supporting clients by answering questions and presenting the services provided by the group.

• Building and implementing social media plans through research, platform identification, measurement, messaging and identification of target audiences

• Create, edit, publish and update the daily content of the group's social media channels.

• Cooperating with other departments (marketing, sales, etc.) to provide a reputation worthy of the company and its products, and to identify the major players in the field.